What Is eNPS?

Learn what Employee Net Promoter Score means, how to calculate it, and how to interpret the result in context.

Updated

Employee Net Promoter Score (eNPS) is a simple loyalty signal based on how likely employees are to recommend your company as a place to work.

What eNPS measures

eNPS tracks one thing well: employee advocacy. The standard question asks how likely someone is to recommend your company as a place to work on a scale from 0 to 10. It is a fast indicator of trust and everyday experience, but it should be read with context from comments and team-level drivers.

How to calculate eNPS

Group responses into three bands:

  • Promoters: scores of 9-10
  • Passives: scores of 7-8
  • Detractors: scores of 0-6

Then apply the formula:

eNPS = % Promoters - % Detractors

Passives are not included in the calculation.

How to interpret your score

There is no universal “good” score for every company size, region, and industry. As a practical baseline, negative scores suggest a trust issue to investigate quickly, scores around 0 to 30 are common for many teams, and sustained scores above 30 often indicate stronger advocacy. What matters most is your trend over time and differences by team, tenure, or manager.

To compare your result with available benchmark data, use the calculator on the homepage and read how the benchmark methodology works. When you are ready to choose tooling, see Best eNPS Software.

Sources

Frequently asked questions